You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:

1. If the shipping location is not serviced by our partner courier companies. No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
2. From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days.
3. The amount will be refunded in the customer’s mode of payment.
4. No Returns will be entertained if a customer wants to return the product because he/she does not like it after delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given in the following cases:
1. Incorrect or insufficient address mentioned by the customer
2. non-availability of recipient at the mentioned address and/or premises
3. Refusal to accept products
4. Delivered at the place/to the person specifically mentioned by the customer other than the customer himself
5. Force majeure event
In case the product has undergone any tampering by the customer
All emails in this regard are to be sent to hemagangafoodproducts@gmail.com